Shipping policy

Matt Mason Shipping Policy

Thank you for your support and for purchasing from Matt Mason's official store! We strive to get your order to you as quickly and securely as possible. Below are the details regarding our shipping process:

Order Processing Time

  • Processing Time: All orders are typically processed within 1-3 business days, Monday through Friday, excluding holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with an order number. You’ll receive a separate email when your order ships.
  • Delays: Please note that during peak times (such as releases, holidays, or special events), processing may take longer.

Shipping Methods

  • We offer several shipping options based on your location and preference. Available shipping methods will be presented at checkout.
    • Standard Shipping: Typically arrives in 5-7 business days.
    • Expedited Shipping: Typically arrives in 2-3 business days.
    • International Shipping: Available for select countries; shipping times vary depending on destination.

Shipping Rates

  • Shipping rates are calculated at checkout based on the weight of your order and the shipping destination.
  • We offer free shipping on select orders within the U.S. (e.g., for orders over a certain amount—check our website for current offers).

International Orders

  • International shipping rates and delivery times will vary depending on the destination country.
  • Please be aware that you are responsible for any customs duties, taxes, or import fees that may apply to your international order.
  • If you have questions about international shipping, please reach out to our customer support team for assistance.

Tracking Your Order

  • Once your order ships, you will receive a tracking number via email, so you can follow your order’s progress until it arrives at your doorstep.
  • Please allow 24 hours for tracking information to update after receiving the tracking email.

Address Accuracy

  • Please double-check your shipping address before completing your purchase. We cannot be held responsible for orders sent to incorrect or incomplete addresses. If you notice an error, please contact us immediately at [customer support email/phone] and we will try to update the information before shipment.

Lost or Damaged Packages

  • If your order is lost or damaged in transit, please contact us at [customer support email/phone] as soon as possible. We’ll work with you to resolve the issue as quickly as possible.

Returns & Exchanges

  • All sales are final, but if you experience any issues with your order (damaged or incorrect items), please contact our customer service team within 30 days of receiving your order, and we will make it right.
  • For more details on returns and exchanges, please refer to our Return Policy.

Thank you again for supporting Matt Mason! If you have any questions about shipping or your order, feel free to reach out to us at [customer support email/phone]. We appreciate your patience and understanding.

Note: This shipping policy is subject to change. Please check back for the most up-to-date information.